Information regarding Visas and Citizenship
The Australian Embassy in Zagreb, Croatia does not process visa or citizenship applications. For clients resident in Croatia visa processing is undertaken electronically through the online ‘eVisa’ service, or by processing centres in Australia, or by the immigration office at the Australian Embassy in Vienna, Austria.
You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Closure of Visa Office in Australian Embassy Vienna
Effective 1 July 2018 there will no longer be a Visa Office presence at the Australian Embassy Vienna.
You can continue to apply for a range of temporary visas, permanent visas and Australian Citizenship online through your ImmiAccount.
ImmiAccount allows you to scan and attach supporting documents to your online application. You can create an ImmiAccount at www.homeaffairs.gov.au/immiaccount.
This is the strongly preferred and most efficient way to have your application managed and considered promptly.
Any paper applications need to be sent to:
Australian Embassy Berlin
D-10179 Berlin, Germany
Please note that most applications must be lodged online and cannot be accepted by mail. Please closely consider information provided regarding your visa product on www.homeaffairs.gov.au prior to application lodgement.
Once received, your application will be automatically allocated to a Visa Office within the Europe Region or Australia for consideration and decision.
Comprehensive information regarding visa options are available on the website www.homeaffairs.gov.au
For a list of Frequently Asked Questions, please click here.
The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department of Home Affairs website.
Planning a holiday in Australia?
Passport holders of the European Union, including Croatia, or holders of passports from Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City can apply online for an ‘eVisitor visa’.
Holiday Information (this link directs to our embassy in London)
Visa and Citizenship information
The Department of Home Affairs provides a website with information about Australian visas and citizenship. This information is available in English.
This website contains comprehensive information about the range of visa products, eligibility, forms, fees and application procedures. For most visa types there are checklists and step-by-step guides to help you make your application.
Immigration office Vienna, Austria
The immigration office in Vienna processes the following visas for clients resident in Austria, Bosnia-Herzegovina, Croatia, Czech Republic, Hungary, Kosovo, Slovak Republic and Slovenia. (Note: Permanent visa applications from clients currently residing in Kosovo can also be lodged at the Australian Embassy in Belgrade).
- Visitor visas (for passport holders that cannot apply online)
- Working Holiday Maker visas (for passport holders who cannot apply online)
- Short Stay Business visas (for passport holders who cannot apply online)
- Transit visa
- Student visas (for passport holders who cannot apply online)
- Temporary Work visas
- Resident Return visas
- Partner Migration
- Child Migration
- Other Family Migration
For further information please refer to the Vienna website: www.austria.embassy.gov.au/vien/Visas_and_Migration.html
Citizenship by Descent processing office London, UK
The immigration office in London processes citizenship by descent applications for clients resident in Andorra, Ascension Island, Austria, Belgium, Bosnia Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Faeroe Islands, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saint Helena, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City.
For further information please refer to the London website: www.uk.embassy.gov.au/lhlh/immi_citz.html
To ensure you have the quickest, most efficient service the Department of Home Affairs encourages you to use the information already available on its website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
The Home Affairs website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing the Home Affairs website you have further questions or require additional information, please click here for details on how to contact us.