Information regarding Visas and Citizenship
The Australian Embassy in Zagreb, Croatia does not process visa or citizenship applications. For clients resident in Croatia visa processing is undertaken electronically through the online ‘eVisa’ service, or by processing centres in Australia, or by the immigration office at the Australian Embassy in Vienna, Austria.
You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Planning a holiday in Australia?
Passport holders of the European Union, including Croatia, or holders of passports from Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City can apply online for an ‘eVisitor visa’.
Holiday Information (this link directs to our embassy in London)
Visa and Citizenship information
The Department of Immigration and Border Protection (DIBP) provides a website with information about Australian visas and citizenship. This information is available in English.
This website contains comprehensive information about the range of visa products, eligibility, forms, fees and application procedures. For most visa types there are checklists and step-by-step guides to help you make your application.
Immigration office Vienna, Austria
The immigration office in Vienna processes the following visas for clients resident in Austria, Bosnia-Herzegovina, Croatia, Czech Republic, Hungary, Kosovo, Slovak Republic and Slovenia. (Note: Permanent visa applications from clients currently residing in Kosovo can also be lodged at the Australian Embassy in Belgrade).
- Visitor visas (for passport holders that cannot apply online)
- Working Holiday Maker visas (for passport holders who cannot apply online)
- Short Stay Business visas (for passport holders who cannot apply online)
- Transit visa
- Student visas (for passport holders who cannot apply online)
- Temporary Work visas
- Resident Return visas
- Partner Migration
- Child Migration
- Other Family Migration
For further information please refer to the Vienna website: www.austria.embassy.gov.au/vien/Visas_and_Migration.html
Citizenship by Descent processing office London, UK
The immigration office in London processes citizenship by descent applications for clients resident in Andorra, Ascension Island, Austria, Belgium, Bosnia Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Faeroe Islands, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saint Helena, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City.
For further information please refer to the London website: www.uk.embassy.gov.au/lhlh/immi_citz.html
To ensure you have the quickest, most efficient service, we encourage you to use the information already available on our website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
Our website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing our website you have further questions or require additional information, you may wish to contact the Europe Service Centre (ESC) for assistance. The ESC is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.
The easiest way to contact the ESC is to use our web based client enquiry form.
You may also contact the ESC by telephone. For further information on how to contact the ESC, please click here.
At times, due to high call volumes, you may find it difficult to get through to the ESC. In such cases, we encourage clients to access the information required on our website. If, after consulting the website, you still require information, you may also use the online enquiry form.