The Australian Government is now in a caretaker period in advance of the forthcoming election. Until a new government is sworn in, government operations are conducted in accordance with the caretaker conventions.

Welcome

The Australian Embassy in Zagreb is accredited to Croatia and Kosovo. Here you will find information on how to contact us, advice on the range of consular and passport services available to Australian citizens, information on visa and citizenship arrangements, and general information about Australia.

If you wish to learn more about Australian foreign and trade policy, we encourage you to explore our Department of Foreign Affairs and Trade website: www.dfat.gov.au

If you are an Australian citizen planning to travel overseas we encourage you to check our Smartraveller website.

Voting in the 3 May 2025 Federal Election

The Australian Federal Election has been announced for Saturday 3 May 2025. If you’re an Australian citizen overseas on the day of the election, you can still have your say by voting at on overseas voting centre or by postal vote.

In-Person Voting

You will be able to vote in-person at the Australian High Embassy, Zagreb according to this schedule below:

Day	Opening Hours
Tuesday 22 April to Friday 25 April	1100-1500
Monday 28 April to Wednesday 30 April	1100-1500
Friday 2 May	1100-1500

The Embassy will not be providing voting services on Thursday 1 May or over the weekend. Voting services will not be available on the day of the election, Saturday 3 May.

Please note that all times are local to this polling place.

What to expect at the Australian Embassy, Zagreb

The Australian Embassy Zagreb will be providing in-person voting and accepting postal vote returns by appointment only.

You can book your appointment at the link below:

Click here:> to book an appointment online.

You will be required to present valid identification to enter the Embassy.

Postal Voting

If you are overseas and are unable to vote in-person, you can visit the AEC website to apply for a postal vote.

Postal vote packs will be sent to you by international courier from Australia commencing three weeks before polling day. The latest date to request an overseas postal vote from the AEC is 6pm, Wednesday 30 April 2025. Please note this may be too late for your postal vote to reach you and you are encouraged to apply as soon as possible. If you provided an email address or phone number when applying for a postal vote, you will receive an automatic notification when it is dispatched.

If you did not provide an email address or phone number and your postal vote does not arrive within 10 days from the date you submitted your application, call the AEC on +61 2 6160 2600.

You can mail your completed postal vote to the Australian Embassy, Zagreb or drop it off in person no later than 1600, Friday 2 May 2025

You can also return your postal vote directly to the AEC in Australia. The cost to return your postal vote by courier or mail to the Australian Embassy or to the AEC in Australia is your responsibility.

For your postal vote to be counted it must be completed before 6pm AWST time 3 May 2025, and received by the AEC in Australia by 6pm Friday 16 May 2025 AEST.

Further information

You must be enrolled to vote. You can enrol, update your details or check your details on the AEC website.

If you can't vote because you are overseas, you need to advise the AEC by completing an Overseas Notification Form.

Find additional information on the election and voting at these websites:

aec.gov.au

Smartraveller .gov.au.

NEW EMBASSY LOCATION

The Australian Embassy in Zagreb has moved. You can find us at our new location:

Grand Centar, 5^th floor

Hektorovićeva 2

10 000 Zagreb

Google maps

EMBASSY CLOSED FOR A PUBLIC HOLIDAY

The Australian Embassy will be closed on Friday, 18 April and Monday, 21 April 2025 for a public holiday.

Australians needing urgent consular assistance can call the 24-hour Consular Emergency Centre in Canberra on +61 2 6261 3305, or call the Embassy on +385 1 4891 200 which connects to Canberra.

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Consular, passport and notarial services

All clients require an appointment. You can book an appointment with the Embassy via our Services for Australians page or by calling the Embassy on +385 1 4891 200.

Appointments are available from 9:00 to 12:00, Monday to Friday except public holidays.

For a list of our public holidays see the About Us page.

For the safety of our staff and visitors there are increased security requirements when coming to the Embassy.

All visitors to the Embassy are required to make an appointment
A limited number of people will be allowed entry at any one time

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OTHER INFORMATION

SMARTRAVELLER WEBSITE

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.

VISA, CITIZENSHIP AND CUSTOMS ENQUIRIES

The Australian Embassy is unable to respond to visa, citizenship or customs enquiries. You will need visit the Department of Home Affairs’ website at www.homeaffairs.gov.au or call the Home Affairs’ Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9:00 to 17:00 (Croatian time).

You can read frequently asked questions on: https://uk.embassy.gov.au/lhlh/immi_FAQs.html