Welcome

The Australian Embassy in Zagreb is accredited to Croatia and Kosovo. Here you will find information on how to contact us, advice on the range of consular and passport services available to Australian citizens, information on visa and citizenship arrangements, and general information about Australia.

If you wish to learn more about Australian foreign and trade policy, we encourage you to explore our Department of Foreign Affairs and Trade website: www.dfat.gov.au

If you are an Australian citizen planning to travel overseas we encourage you to check our Smartraveller website.

NEW EMBASSY LOCATION

The Australian Embassy in Zagreb has moved. You can find us at our new location:

Grand Centar, 5^th floor

Hektorovićeva 2

10 000 Zagreb

Google maps

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Consular, passport and notarial services

All clients require an appointment. You can book an appointment with the Embassy via our Services for Australians page or by calling the Embassy on +385 1 4891 200.

Appointments are available from 9:00 to 12:00, Monday to Friday except public holidays.

For a list of our public holidays see the About Us page.

For the safety of our staff and visitors there are increased security requirements when coming to the Embassy.

All visitors to the Embassy are required to make an appointment
A limited number of people will be allowed entry at any one time

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Latitude Financial Services data breach

13 April 2023

The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting Latitude Financial Services.

Copies of approximately 103,000 identity documents have been stolen from Latitude Financial. This includes a small number of passports.

Latitude Financial Services is contacting impacted customers directly and continues to investigate the matter to determine the full extent of the cyber-attack.

Foreign passports were also compromised through this cyberattack. If Latitude Financial Services have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do.

Impacted passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial recognition technology. Further information on how your passport may be impacted can be found on the APO website(link is external).

Advice on safeguarding your personal information can be found on the APO’s webpage on protecting against scams and identity theft(link is external).

Customers can also seek help from IDCare(link is external), a not-for-profit organisation that specialises in providing advice and support to the Australian community in responding to identity theft.

Advice on how to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at: www.cyber.gov.au(link is external)

OTHER INFORMATION

Medibank Private/ahm and other recent data breaches – advice for foreign passport holders

22 November 2022

Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.

Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.

If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.

More information:

Medibank/ahm impacted customers:

Call Medibank on 134 148 (within Australia) or +61 3 9862 1095 (International)
Contact Medibank’s 24/7 Student Health and Support line (Medibank international students call 1800 887 283 and ahm international students call 1800 006 745)
Visit Medibank Cyber Event Updates and Support page medibank.com.au/cybersecurity
Go to ID Care’s dedicated Medibank and ahm breach response plan).
See the Australian Cyber Security Centre's Medibank Private alert.

Optus impacted customers:

Contact Optus customer service directly on 133 937 (within Australia), or +612 8082 5678 (International), or go to their Passport Information (link is external) webpage.
Go to our Frequently Asked Questions on the Optus data breach and passport information
See the Australian Cyber Security Centre's Optus data breach (link is external) alert.

Medlab impacted customers:

Contact Medlab customer service directly on +61 1800 433 980, or go to their data breach web page (link is external).

Latest update: COVID-19

In Croatia:

COVID−19 remains a risk in Croatia and is present in all regions of the country. Find out more information on the COVID-19 situation in Croatia here.

If you're in Croatia and believe you have symptoms or have been in contact with someone who does, call 112.

In Kosovo:

COVID−19 remains a risk in Kosovo and is present in all regions of the country. Find out more information on the COVID-19 situation in Kosovo here.

If you're in Kosovo and believe you have symptoms or have been in contact with someone who does, call +383 382 0080 800 or dial 194

In Australia:

The official Australian Government response website provides support and updates to Australians on the Coronavirus pandemic, including information on international travel.

SMARTRAVELLER WEBSITE

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.

VISA, CITIZENSHIP AND CUSTOMS ENQUIRIES

The Australian Embassy is unable to respond to visa, citizenship or customs enquiries. You will need visit the Department of Home Affairs’ website at www.homeaffairs.gov.au or call the Home Affairs’ Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9:00 to 17:00 (Croatian time).

You can read frequently asked questions on: https://uk.embassy.gov.au/lhlh/immi_FAQs.html

In a Consular Emergency

click here

Book an appointment for

For Passport information

and renewal