Australian Embassy
Republic of Croatia
Croatia, Kosovo



The Embassy is operating with a reduced in-office team and reduced opening hours (09:00 am to 12:00 pm) due to COVID-19 disruption.

Client services are strictly by appointment only and limited to emergency passport and notarial services only. If your matter is not urgent, please postpone the appointment.

To contact us please call +385 (0)1 4891200

You can also contact us by email at

Our ability to provide the full range of consular services is limited at this time. But we'll do our best. Read our Consular Services Charter for what services we can and cannot provide

Please follow the Embassy Facebook page  and subscribe to for regular updates.

After hours please call +61 2 6261 3305 or SMS +61 421 269 080


Australians who are overseas and wish to return to Australia are recommended to do so as soon as possible by commercial means.  Keep up to date with the latest travel advice provided on Smartraveller

Consular and Passport Assistance

If you are an Australian citizen in need of emergency consular assistance, please contact the Embassy Switchboard: +385 (0)1 4891 200 (24-hour number).

For passport and notarial services please call the Australian Embassy in Zagreb on +385 (0)1 4891 200 to book an appointment.  For our full contact details, location and a list of public holidays see About Us

Returning to Australia

If you’re an Australian citizen, permanent resident or their immediate families you will be able to enter Australia. You’ll still be required to self-isolate for 14 days. If you’re a foreign national visiting Australia, you’ll still be allowed to depart Australia. In Australia these new border controls come into effect from 20 March 2020. For more information see:

For information on self-isolation see:

Additional Information

In addition to Australia’s travel advice on Smartraveller and COVID-19 advice from Australia’s Department of Health, please find information from local authorities for the two countries in our accrediation:


The Croatian authorities have published the following contact details for information:

  • Public enquiries related to Coronavirus can be sent to the Civil Protection Crisis Committee:
  • You can call the Coronavirus hotline - 113  
  • you can call the Croatian Institute of Public Health from 8:00am until 10:00pm on +385 914683032 +385 994683001

Other information and contact details can be found on the following websites:

Croatian Coronavirus information website: (in Croatian)

Croatian Institute of Public Health QnA - (in English)

Croatian Institute of Public Health Contacts - (in English)

Croatian Institute of Public Health information: (in Croatian)

Croatian Ministry of Health - (in Croatian)

COVID-19 (European Centre for Disease Prevention and Control) - (in English)

Croatian Government:  (in English)

Clinic for Infectious Diseases “Fran Mihaljevic”:

Croatian Ministry of Foreign and European Affairs:

Croatian Ministry of Interior, Civil Protection Directorate:

Croatian Automobile Club transport and traffic information:


The Kosovo authorities have published the following contact details for information:

  • If you have COVID-19 related questions, believe you are symptomatic or need information regarding testing, please call +383 38 200 80 800 or 194.

Other information and contact details can be found on the following websites:

Kosovo Coronavirus information website: (in English)

Kosovo National Institute of Public Health: or their Facebook page: (Albanian only)

Pristina Airport:  (in English)

Kosovo Border Police:

Kosovo University Hospital – Infectious Disease Clinic:




The Australian Embassy in Zagreb is accredited to Croatia and Kosovo. Here you will find information on how to contact us, advice on the range of consular and passport services available to Australian citizens, information on visa and citizenship arrangements, and general information about Australia.

If you wish to learn more about Australian foreign and trade policy, we encourage you to explore our Department of Foreign Affairs and Trade website:  

If you are an Australian citizen planning to travel overseas we encourage you to check our Smartraveller website

Also you can follow us on Facebook:

  Australia in Croatia  


                                                            PASSPORT AND NOTARIAL SERVICES AT THE EMBASSY

 In light of the current Coronavirus (COVID-19) situation in Croatia, online appointment booking is not available. 

 For passport and notarial services please call the Australian Embassy in Zagreb on +385 (0)1 4891 200 to book an appointment.

 For our full contact details, location and a list of public holidays see About Us






Please note that there are major construction works 🔨👩‍ happening at the Centar Kaptol Shopping Centre.

The Embassy will remain open during the construction works. 

Follow the signs and notices at entry points to the Centar Kaptol Shoping Centre for directions to the Embassy.

Currently to get to the third floor, where the Embassy is located, access is only by the lift at the Nova Ves street entrance. If you are planning to park in the underground Centar Kaptol car park, you will need to take the lift from the car park to level 2, then follow the signs in the hallways to the lift that will take you to level 3 where the Embassy is located.




Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit to subscribe or connect with Smartraveller on Facebook and Twitter.




The Australian Embassy is unable to respond to visa, citizenship or customs enquiries. You will need visit the Department of Home Affairs’ website at  or call the Home Affairs’ Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9:00 to 17:00 (Croatian time).

You can read frequently asked questions on:




In a Consular Emergency

click here 

Book an appointment for

passport and notarial services

click here

Travel Advice for Croatia

click here

For  Passport information

and renewal

click here 


Department of Foreign Affairs and Trade Privacy Policy

To read the Department\'s Privacy Policy click here.


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