Australian Embassy
Republic of Croatia
Croatia, Kosovo

Services for Australians

Services for Australians Overseas

What we can and cannot do

Please read the Consular Services Charter to see how we can and cannot assist Australians overseas.

Passports

CROATIA

All applications must be lodged in person and by appointment only at the Embassy in Zagreb.

Click here:> Book an appointment with Australian Embassy Croatia, Zagreb using SetMoreto book an appointment online.

Please visit the Australian Passports portal for more information on how to apply for a new passport or renew your passport, the rules and processes for getting a passport, urgent applications, you can resume or track your passport application, report your passport lost or stolen, and much more.

Passport fees must be paid by bank card only (Mastercard, Maestro, Visa, Visa Electron, VPay) in Croatian kuna.  Fees may vary month to month, please click here for passport fees.

KOSOVO

TEMPORARY PASSPORT ARRANGEMENTS FOR CLIENTS IN KOSOVO DURING CORONAVIRUS (COVID-19) PANDEMIC

The Australian Embassy in Zagreb continues to offer passport services during the Coronavirus (COVID-19) pandemic.

If there are restrictions preventing travel, you may apply for a temporary passport (valid for up to 12 months) by mail. 

WHAT TO INCLUDE WITH YOUR APPLICATION

  • ​A fully completed passport application form​
  • Photocopy of your most recent passport (photo page only)
  • B11 General Declaration form detailing the stay-at-home or travel restrictions in your city/country that prevent you from attending an interview
  • ​Airline tickets or other evidence of travel (if travelling within 3 weeks)
  • ​For clients submitting the PC8 Application for an Australian Passport Overseas form (e.g. child applications, first time applicants, replacement of lost/stolen passports), you should also include photocopies of all required documents including:  proof of citizenship, birth certificates, name change documents (including for parents), and an ID combination (including proof of address). ​Please make sure you include a copy of both the front and back of each document.

PAYMENT OF PASSPORT FEE

Please contact the Embassy on +385 1 4891200 or email [email protected] to discuss payment options.

WHERE TO SEND YOUR APPLICATION

Applications should be mailed to the Australian Embassy Zagreb, Centar Kaptol, Nova Ves 11/3, 10000 Zagreb, Croatia and made to the attention of the Passport Office.

Once we receive your application, we will email you with the time and date of your interview which will be conducted online. Generally this will be within 1-2 business days of receiving your application.

PASSPORT FORMS AND INFORMATION

Please visit the Australian Passports portal for access to online forms, photograph guidelines, fees and much more.

 

Notarial Services

Please ensure that documents relating to the notarial services you require from the Australian Embassy, are presented in the correct form and that you provide the correct instructions for the notarial service you require. If you are unsure of the legislative requirements relating to the notarial service you require, you should seek independent legal advice.

Please note that neither the Australian Government nor the Australian Embassy in Croatia guarantees the legal effectiveness of the notarised document or the accuracy of its content. Fees paid for notarial services are non-refundable.

 

Notarial services are offered in person and by appointment only at the Australian Embassy in Zagreb. Please visit smartraveller before booking an appointment to learn about the different types of notarial services we offer and requirements before we can perform them. Please bring your valid passport or ID card and the original documents to the appointment.

Notarial service fees must be paid by bank card only (Mastercard, Maestro, Visa, Visa Electron, VPay) in Croatian kuna. Fees may vary month to month, please click here for the fees schedule.

Book an appointment

 

Click here:> Book an appointment with Australian Embassy Croatia, Zagreb using SetMoreto book an appointment online.

Counter hours

Client counter hours are from  9:00 am – 12:00 pm Monday to Friday. 

For a list of public holidays scroll to the bottom of the following page: About Us 

Appointments are required for passport and notarial services.

For the safety of our staff and visitors there are increased security and epidemiological requirements when coming to the Embassy.

  • All visitors to the Embassy are required to make an appointment
  • A limited number of people will be allowed entry at any one time
  • Visitors must sanitise their hands upon entry

Other useful information

Former residents

A gateway to information about Australian benefits, payments and services 

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia. 

Bringing cats and dogs (and other pets) to Australia

Elections

Travel information for Australians

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Consular Privacy Collection Statement

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