COVID-19 (Coronavirus): Travel Restrictions
From 9pm on 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. Up to date information on Australia's response to COVID-19 and current travel restrictions, as well as exemptions, is available at https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus.
Visas and Citizenship
The Australian Embassy in Zagreb has no visa function. The Department of Home Affairs' office in Berlin, Germany manages visa services for clients in Croatia.
Note: Croatian nationals can apply online for most Australian visas and citizenship through ImmiAccount. This is the preferred and most efficient way to apply. Any paper applications (where applicable) should be sent to the Australian Embassy, Berlin.
You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Visa and Citizenship information
The Department of Home Affairs provides a website with information about Australian visas and citizenship. This information is available in English.
This website contains comprehensive information about the range of visa products, eligibility, forms, fees and application procedures. For most visa types there are checklists and step-by-step guides to help you make your application.
Online-only lodgement for Visitor visa (subclass 600)
The Department of Home Affairs (the Department) is introducing 100 per cent online lodgement for Visitor visas (subclass 600). The changes will be introduced in two phases commencing from September 2021. Following these changes, paper applications will not be accepted as valid for lodgement:
- From 30 September 2021 (phase 1), all applicants applying for a Visitor visa (subclass 600) from outside Australia in any stream must lodge their application online via ImmiAccount. Applicants applying for a Visitor visa (subclass 600) in Australia in the Tourist stream may lodge their application online via ImmiAccount or by posting their application to the Sydney office. The courier option will no longer be available.
- From early 2022 (phase 2), all applicants applying for a Visitor visa (subclass 600) in Australia in the Tourist stream must lodge their application online via ImmiAccount.
Applying for Citizenship by Descent
From 1 May 2021, new Citizenship by Descent applications lodged outside Australia in the UK, Ireland, Europe and Israel will be processed in Australia instead of the Visa and Citizenship Office at Australian High Commission in London.
Applying online is the preferred way for you to apply and helps the Department to process your application faster. Apply online via the Department of Home Affairs website.
If you are unable to apply online, complete Form 118 Application for Australian citizenship by descent (PDF): Departmental forms (homeaffairs.gov.au)
Send the application, certified copies of documents and the payment receipt to the address on the form.
Please refer to the Department’s website regarding global processing times for Citizenship by Descent applications: https://immi.homeaffairs.gov.au/citizenship/citizenship-processing-times
For online applications, persons should refer to ImmiAccount for the status of their application.
If the application is within the advertised global processing time, requests for priority processing will only be considered if exceptional compelling and compassionate circumstances exist and you have an imminent scheduled flight to Australia.
Should this apply to the application and you have not already confirmed this when your application was lodged, upload your claims for priority processing to ImmiAccount.
Pending Citizenship by Descent applications lodged prior to 1 May 2021 will also be processed in Australia.
Planning a holiday in Australia?
Passport holders of the European Union, including Croatia, or holders of passports from Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City can apply online for an ‘eVisitor visa’.
Contact the Department of Home Affairs
To ensure you have the quickest, most efficient service the Department of Home Affairs encourages you to use the information already available on its website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
The Home Affairs website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing the Home Affairs website you have further questions or require additional information, please click here for details on how to contact the Global Service Centre based in Australia.