The Australian Embassy in Zagreb is accredited to Croatia and Kosovo. Here you will find information on how to contact us, advice on the range of consular and passport services available to Australian citizens, information on visa and citizenship arrangements, and general information about Australia.
If you wish to learn more about Australian foreign and trade policy, we encourage you to explore our Department of Foreign Affairs and Trade website: www.dfat.gov.au.
If you are an Australian citizen planning to travel overseas we encourage you to check our Smartraveller website.
Consular, passport and notarial services
All clients require an appointment. You can book an appointment with the Embassy via our Services for Australians page or by calling the Embassy on +385 1 4891 200.
Appointments are available from 9:00 to 12:00, Monday to Friday except public holidays.
For a list of our public holidays see the About Us page
For the safety of our staff and visitors there are increased security and epidemiological requirements when coming to the Embassy.
For clients in Kosovo please click here for information on temporary passport arrangements.
Notice – Public Holiday
The Embassy will be closed on Friday 5 August and Monday 15 August for public holidays.
Australians needing emergency assistance when the Embassy is closed should call the 24-hour Consular Emergency Centre (CEC) in Canberra on +61 2 6261 3305, or call the Embassy reception number on +385 1 4891 200 which will give you an option to be transferred to the CEC.
For 24-hour consular assistance within Australia please call 1300 555 135.
Latest update: COVID-19
COVID−19 remains a risk in Croatia and is present in all regions of the country. Find out more information on the COVID-19 situation in Croatia here.
If you're in Croatia and believe you have symptoms or have been in contact with someone who does, call 112.
COVID−19 remains a risk in Kosovo and is present in all regions of the country. Find out more information on the COVID-19 situation in Kosovo here.
If you're in Kosovo and believe you have symptoms or have been in contact with someone who does, call +383 382 0080 800 or dial 194
The official Australian Government response website provides support and updates to Australians on the Coronavirus pandemic, including information on international travel.
Request for Tender (RFT) for the provision of transactional and administrative services for the Australian Government Department of Home Affairs
On 14 July the Department of Home Affairs (the Department) released an RFT on AusTender (www.tenders.gov.au) titled: Department of Home Affairs - Overseas Service Delivery Partners (HOMEAFFAIRS/2083/RFT).
The RFT is seeking to engage one or more suitably qualified and experienced providers to deliver certain overseas transactional and administrative services on behalf of the Department. These services include Biometric Collection and Identity Verification (checking a customer’s face against their identity document before collecting facial and fingerprint biometrics), Digital Assistance, Online Payment Assistance, Remote Interview Hosting, Document and Claim Checking, Local Addressing and Document Delivery and Paper Digitisation.
If you think you may be able to provide these services, you can obtain a copy of the RFT documentation by registering on the AusTender website (available at the Australian Government’s procurement system) - here
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
VISA, CITIZENSHIP AND CUSTOMS ENQUIRIES
The Australian Embassy is unable to respond to visa, citizenship or customs enquiries. You will need visit the Department of Home Affairs’ website at www.homeaffairs.gov.au or call the Home Affairs’ Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9:00 to 17:00 (Croatian time).
You can read frequently asked questions on: https://uk.embassy.gov.au/lhlh/immi_FAQs.html
In a Consular Emergency
Book an appointment for
passport and notarial services
Travel Advice for Croatia
Travel Advice for Kosovo
For Passport information
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