Australian Embassy
Republic of Croatia
Croatia, Kosovo

Welcome

The Australian Embassy in Zagreb is accredited to Croatia and Kosovo. Here you will find information on how to contact us, advice on the range of consular and passport services available to Australian citizens, information on visa and citizenship arrangements, and general information about Australia.

If you wish to learn more about Australian foreign and trade policy, we encourage you to explore our Department of Foreign Affairs and Trade website: www.dfat.gov.au  

If you are an Australian citizen planning to travel overseas we encourage you to check our Smartraveller website

Also you can follow us on Facebook:

  Australia in Croatia  

 

IMPORTANT - PLEASE NOTE

 

From Tuesday 16 November 2021, consistent with the measures announced by the Croatian Government on 12 November 2021, all visitors to the Australian Embassy will be required to present either:

  • a COVID-19 certificate (in printed or electronic format),
  • a vaccination certificate (in printed or electronic format),
  • a certificate confirming recovery from COVID-19, or
  • a negative laboratory PCR (taken no more than 72 hours) or rapid antigen test (taken no more than 48 hours) in printed or electronic format.

This evidence will be required to be presented before entering the Embassy.  Both digital and printed versions can be presented.  Visitors will also need to provide identification that matches the name on the documentation presented. 

Please note that any associated costs are a personal expense.

Please note also that face masks continue to be mandatory for all visitors entering the Embassy.

We thank you for your understanding and regret any inconvenience this may cause you.  Our main concern is to uphold the safety of all visitors and staff. We will continue to work with you to ensure that we are able to provide appropriate assistance while complying with the new measures.

 

Consular, passport and notarial services

All clients require an appointment. You can book an appointment with the Embassy via our Services for Australians page or by calling the Embassy on +385 1 4891 200.

Appointments are available from 9:00 to 12:00, Monday to Friday except public holidays.

For a list of our public holidays see the About Us page

For the safety of our staff and visitors there are increased security and epidemiological requirements when coming to the Embassy.

  • All visitors to the Embassy are required to make an appointment
  • All visitors must present COVID-19 vaccine/recovery certificate or negative PCR test and matching ID
  • A limited number of people will be allowed entry at any one time
  • Visitors must sanitise their hands upon entry

For clients in Kosovo please click here for information on temporary passport arrangements.

 

Notice – Public Holiday

 

The Embassy will be closed for a public holiday on Thursday 18 November.

Australians needing emergency assistance should call the 24-hour consular emergency service in Canberra on +61 2 6261 3305 or call the Embassy reception number which will link directly to Canberra on +385 1 4891 200.

For 24-hour Consular emergency contact:

Within Australia:  1300 555 135

Outside Australia: +61 2 6261 3305, SMS +61 421 269 08

 

Latest advice

Latest news

If you’re travelling to Australia on flights from 22 January 2021 and you’re five years of age or older, you’ll need to show a negative COVID-19 (PCR) test when checking in. Your test must be taken no more than 72 hours prior to departure.

Please click here for the COVID-19 test centres in Croatia. 

For the latest information on COVID-19 testing centres in Zagreb, current measures and other useful information, visit the Zagreb Tourist Board.

 

You’re also required to wear masks on all flights to Australia and in airports from 22 January 2021. Children under 12 and those with exemptions are not required to wear one.
For more information click here.

 

For Australians travelling in or to Croatia and Kosovo

For Australians travelling in Croatia and Kosovo or planning to travel to Croatia and Kosovo, please refer to the Australian Government’s Smartraveller website for latest news and information related to your trip. You can also read the current travel advice for Croatia and for Kosovo. The travel advice is reviewed and updated regularly. If you haven’t already, we advise you to register yourself with our Embassy through the self-registration portal.

 

For international visitors travelling to Australia

For international travellers wanting to travel to Australia, please be aware that Australia has closed its borders to all non-citizens and non-residents. The closure took effect from  Friday, 20 March 2020, with exemptions only for Australian citizens, permanent residents and their immediate family, including spouses, legal guardians and dependants.

 

For Australians planning to return or for international travellers planning on to travel to Australia

Please visit the Australian Government’s Department of Home Affairs website for the latest advice in relation to travelling to Australia.

 

Consular, passport and notarial services

All clients require an appointment. You can book an appointment with the Embassy via our Services for Australians page or by calling the Embassy on +385 1 4891 200.

For the safety of our staff and visitors there are increased security and epidemiological requirements when coming to the Embassy. All visitors to the Embassy are required to make an appointment.  A limited number of people will be allowed entry at any one time and visitors must sanitise their hands upon entry. 

 

Consular emergency assistance after hours

For emergency consular assistance after hours please contact the Consular Emergency Centre in Canberra in one of the following ways:

+385 1 4891 200

+61 2 6261 3305

SMS +61 421 269 080

 

Please follow the Embassy Facebook page www.facebook.com/Australia.in.Croatia  and subscribe to www.smartraveller.gov.au for regular updates.

 

OTHER INFORMATION

 

 SMARTRAVELLER WEBSITE

 

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.

 

 VISA, CITIZENSHIP AND CUSTOMS ENQUIRIES

 

The Australian Embassy is unable to respond to visa, citizenship or customs enquiries. You will need visit the Department of Home Affairs’ website at www.homeaffairs.gov.au  or call the Home Affairs’ Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9:00 to 17:00 (Croatian time).

You can read frequently asked questions on: https://uk.embassy.gov.au/lhlh/immi_FAQs.html

 

 

  

In a Consular Emergency

click here 

Book an appointment for

passport and notarial services

click here

Travel Advice for Croatia

click here

For  Passport information

and renewal

click here 

 

Department of Foreign Affairs and Trade Privacy Policy

To read the Department\'s Privacy Policy click here.

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