The Embassy is operating with a reduced in-office team due to COVID-19 disruption.
Client services are strictly by appointment only.
To make an appointment please call us on+385 (0)1 4891200
You can also contact us by email at [email protected].
Our ability to provide the full range of consular services is limited at this time. But we'll do our best. Read our Consular Services Charter for what services we can and cannot provide https://www.smartraveller.gov.au/consular-services/consular-services-charter.
After hours please call +61 2 6261 3305 or SMS +61 421 269 080
CORONAVIRUS (COVID-19) INFORMATION
Australians who are overseas and wish to return to Australia are recommended to do so as soon as possible by commercial means. Keep up to date with the latest travel advice provided on Smartraveller.
Consular and Passport Assistance
If you are an Australian citizen in need of emergency consular assistance, please contact the Embassy Switchboard: +385 (0)1 4891 200 (24-hour number).
For passport and notarial services please call the Australian Embassy in Zagreb on +385 (0)1 4891 200 to book an appointment. For our full contact details, location and a list of public holidays see About Us
Returning to Australia
If you’re an Australian citizen, permanent resident or their immediate families you will be able to enter Australia. You’ll still be required to self-isolate for 14 days. If you’re a foreign national visiting Australia, you’ll still be allowed to depart Australia. In Australia these new border controls come into effect from 20 March 2020. For more information see: https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus
For information on self-isolation see: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
In addition to Australia’s travel advice on Smartraveller and COVID-19 advice from Australia’s Department of Health, please find information from local authorities for the two countries in our accrediation:CROATIA
The Croatian authorities have published the following contact details for information:
- Public enquiries related to Coronavirus can be sent to the Civil Protection Crisis Committee: [email protected]
- You can call the Coronavirus hotline - 113
- you can call the Croatian Institute of Public Health from 8:00am until 10:00pm on +385 914683032 +385 994683001
- To advise the police that you are staying longer and may overstay your temporary visit status email the Croatian police on [email protected] or phone the police administration closest to you. You can find the contact details here: https://mup.gov.hr/police/police-administration/146
Other information and contact details can be found on the following websites:
Croatian Coronavirus information website: https://www.koronavirus.hr/en (in English)
Croatian Institute of Public Health QnA - https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/questions-and-answers-on-novel-coronavirus-2019-ncov/ (in English)
Croatian Institute of Public Health Contacts - https://www.hzjz.hr/en/contact-us/ (in English)
Croatian Institute of Public Health information: https://www.hzjz.hr/medunarodna-istrazivanja/koronavirus-najnoviji-podatci/ (in Croatian)
Croatian Ministry of Health - https://zdravlje.gov.hr/koronavirus-i-mjere-prevencije/4952 (in Croatian)
COVID-19 (European Centre for Disease Prevention and Control) - https://www.ecdc.europa.eu/en/novel-coronavirus-china (in English)
Clinic for Infectious Diseases “Fran Mihaljevic”: https://www.bfm.hr (in Croatian)
Croatian Ministry of Foreign and European Affairs: https://www.mvep.hr
Croatian Ministry of Interior, Civil Protection Directorate: https://www.civilna-zastita.hr
Croatian Automobile Club transport and traffic information: https://revijahak.hr/2020/03/18/koronavirus-kakva-su-prometna-pravila-u-susjednim-zemljama-slovenija-na-granici-s-italijom-uvodi-poseban-rezi/KOSOVO
The Kosovo authorities have published the following contact details for information:
- If you have COVID-19 related questions, believe you are symptomatic or need information regarding testing, please call +383 38 200 80 800 or 194.
Other information and contact details can be found on the following websites:
Kosovo Coronavirus information website: https://kosova.health/en (in English)
Pristina Airport: https://www.airportpristina.com/ (in English)
Kosovo Border Police: https://www.kosovopolice.com/en/departments/department-of-border (in English)
Kosovo University Hospital – Infectious Disease Clinic: https://shskuk.rks-gov.net/Navbar/SubMenuContent/klinikaSemundjeveNgjiteseInfektive (in Albanian)
The Australian Embassy in Zagreb is accredited to Croatia and Kosovo. Here you will find information on how to contact us, advice on the range of consular and passport services available to Australian citizens, information on visa and citizenship arrangements, and general information about Australia.
If you wish to learn more about Australian foreign and trade policy, we encourage you to explore our Department of Foreign Affairs and Trade website: www.dfat.gov.au
If you are an Australian citizen planning to travel overseas we encourage you to check our Smartraveller website.
Also you can follow us on Facebook:
PASSPORT AND NOTARIAL SERVICES AT THE EMBASSY
In light of the current Coronavirus (COVID-19) situation in Croatia, online appointment booking is not available.
For passport and notarial services please call the Australian Embassy in Zagreb on +385 (0)1 4891 200 to book an appointment.
For our full contact details, location and a list of public holidays see About Us
AUSTRALIAN ANIMAL KINGDOM COMPETITION RESULTS
The Australian Embassy would like to thank the teachers, parents and students who participated in our “Australian Animal Kingdom” colouring competition.
What an amazing effort. The judges have had a great time looking at every picture. We received almost 3,000 entries.
We would like to thank the Ministry of Education and Science for its support and assistance in helping us stay in touch with kids at Croatian schools.
👏👏 Congratulations to every entrant. 👍
✴️ And now for the winners…drum roll please 🥁🥁🥁!
ACCESS TO THE EMBASSY - CONSTRUCTION WORK AT CENTAR KAPTOL
Please note that there are major construction works 🔨👩 happening at the Centar Kaptol Shopping Centre.
The Embassy will remain open during the construction works.
Follow the signs and notices at entry points to the Centar Kaptol Shoping Centre for directions to the Embassy.
Currently to get to the third floor, where the Embassy is located, access is only by the lift at the Nova Ves street entrance. If you are planning to park in the underground Centar Kaptol car park, you will need to take the lift from the car park to level 2, then follow the signs in the hallways to the lift that will take you to level 3 where the Embassy is located.
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In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
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VISA, CITIZENSHIP AND CUSTOMS ENQUIRIES
The Australian Embassy is unable to respond to visa, citizenship or customs enquiries. You will need visit the Department of Home Affairs’ website at www.homeaffairs.gov.au or call the Home Affairs’ Global Service Centre number on +61 2 6196 0196, open Monday to Friday 9:00 to 17:00 (Croatian time).
You can read frequently asked questions on: https://uk.embassy.gov.au/lhlh/immi_FAQs.html
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